Reference

How xl999 Handles Your Personal Information

This Privacy Policy covers how xl999 collects, uses and protects the information you provide when you create an account, make deposits via bKash, Nagad or Rocket, and access our platform.

Account data protectionbKash, Nagad, Rocket payment recordsCookie and device dataYour right to access or delete data

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we handle your information, our support team can take that request directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before acting on the request.

Team online

Live Chat

Start a live chat session from within your account. Identify yourself with your registered email and we will handle your privacy request during the session.

Email Support

Send your data request or privacy concern to our support email address. Include your account username and the specific action you need — access, correction or deletion.

Account Help Centre

Navigate to the Help section inside your xl999 account on mobile or desktop, select Privacy and Data, and submit a request form directly tied to your account record.

What Information We Collect and Why

xl999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register an account with xl999, we collect your name, contact details, date of birth and account credentials. If you deposit or withdraw using bKash, Nagad or Rocket, we also record transaction references and wallet identifiers so we can match payments to your account correctly.

1
We do not store your mobile banking PIN or full wallet credentials — those stay on your payment provider's side. We collect device information, your IP address and session activity to keep your account secure and to detect unusual login patterns. When you browse our lobby,
2
cookie data helps us remember your preferences — for example, which game categories you visited last. All data we collect serves one of three purposes: running your account, processing payments, or keeping the platform secure. We do not sell your personal data to third parties. Where
3
we share data — for example, with payment processors or identity verification services — it is only to complete a transaction or meet a legal obligation. Your use of xl999 and the personal data we may process is subject to the laws of your jurisdiction and
4
the eligible regions in which our services operate.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

xl999 applies several layers of account security and data hygiene so your information stays under control. Each area below covers a specific part of how we handle data — from how long we keep records to how you can request changes.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure as required by applicable law. Payment records tied to bKash, Nagad or Rocket are retained to resolve disputes and meet financial reporting obligations.

Cookie Controls

Cookies on xl999 track session state, remember game lobby preferences, and support security checks. You can adjust cookie permissions through your browser settings at any time — turning off non-essential cookies will not block you from logging in.

Account Security

Login to your account uses an OTP sent to your registered mobile number. If we detect a new device or unusual location, we flag the session and prompt re-verification before granting access to your wallet or payment history.

Requesting Changes

You can ask us to correct inaccurate data, download a copy of what we hold, or close your account. We verify your identity first — submit the request via live chat or the in-account Help Centre under Privacy and Data.

Common Questions About Your Privacy on xl999

These are the questions we hear most often about data, cookies, account records and your rights. If something is not covered here, contact our support team directly through your account.

We collect your name, email address, mobile number and date of birth at registration. If you deposit via bKash, Nagad or Rocket, we also log the transaction reference tied to your account.

We share data only with payment processors handling your bKash, Nagad or Rocket transactions, and with identity verification services where legally required. We do not sell your personal data.

Open a live chat or submit a request through the Help Centre under Privacy and Data inside your account. We verify your identity first, then deliver your data record within a reasonable timeframe.

We retain account data for as long as your account is open and for a period after closure as applicable law requires. Payment records, including those from Rocket and Nagad transactions, are kept to support dispute resolution.

Yes. Submit a deletion request via live chat or email support with your account username. We will confirm which data we can delete and which we must retain under legal obligations before processing.

Your use of xl999 and how we process your data is subject to your local law and the eligible regions in which our services operate. Access and data rights may vary depending on your jurisdiction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoXl999 Banking InfoTeen Patti Battle

How xl999 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

Account Help Centre

How We Protect and Manage Your Information

Data Retention

Cookie Controls

Account Security

Requesting Changes

Common Questions About Your Privacy on xl999

01 What personal data does xl999 collect when I register?

02 Does xl999 share my data with third parties?

03 How can I request a copy of the data xl999 holds on me?

04 How long does xl999 keep my account and payment records?

05 Can I ask xl999 to delete my personal data?

06 Does this privacy policy apply regardless of where I am in Bangladesh?

Privacy Policy

Related pages

Related pages